918kaya Help Centre
Frequently Asked Questions 918kaya
Full Answers for Malaysia Players
This 918kaya FAQ page covers four main topics most frequently asked by members: account identity verification, the deposit process, withdrawals, and the basics of live table games. Every answer is written specifically for Malaysian players using local payment methods such as Touch 'n Go eWallet, DuitNow and FPX. If your question is not listed here, our 24/7 support team is available via live chat or email.
Min Deposit & Withdrawal RM50
Withdrawal 10–45 Minutes
24/7 Support
21 Years and Above
Identity Verification
A simple and secure identity verification process
Fast Deposits
Multiple local Malaysian payment methods
Withdrawal
Processed within 10–45 minutes every day
Live Games
Baccarat, roulette, sic bo and more
200% Bonus
First deposit welcome bonus up to RM1,500
24/7 Support
Live chat and email in Bahasa Melayu
FAQ Content
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Identity Verification
Identity verification keeps your account secure and ensures all financial transactions can be carried out without issues. This process is typically required only once.
918kaya enforces this name match as a security and anti-fraud measure. Our system only allows withdrawals to accounts registered under the same name as the 918kaya account holder. If the names do not match — for example, a bank account under someone else's name — your withdrawal request will be put on hold until verification is complete. This also protects your money from being accessed by unauthorised parties.
Identity verification is usually requested the first time you make a withdrawal, or when there is unusual activity on your account. In some cases, it may also be requested during new account registration. We recommend preparing your documents in advance so your withdrawal can be processed without unnecessary delays.
918kaya accepts official Malaysian identity documents, including the identity card (MyKad) as the primary option. For players who do not have a MyKad, a valid Malaysian passport is also accepted. Photos or scans of documents must be clear, uncut, and fully readable — including the card number, full name, and date of birth. Make sure the image is high quality to speed up the verification process.
If verification is rejected, you will receive a notification via email or live chat stating the reason. The most common reasons are a blurry or cropped document image, or a name that does not match the bank account. Resubmit a clearer document and make sure all information is fully visible. If the issue persists, contact 918kaya support via 24/7 live chat for further guidance.
Yes. 918kaya stores all identity verification information using data encryption technology that meets online gambling industry standards. Your personal data will not be shared with third parties without consent, except as required by the relevant regulatory body. For more information on how we handle your personal data, please refer to our Privacy Policy.
Deposit Questions
Minimum deposit RM50 for all payment methods. 918kaya does not charge any processing fees for deposits.
The minimum deposit at 918kaya is RM50 for all available payment methods. This applies whether you use Touch 'n Go eWallet, DuitNow, online banking via FPX, or cryptocurrencies such as USDT, BTC and ETH. There is no different minimum deposit by method — the RM50 minimum is uniform across the platform.
If your deposit has been deducted from your bank account or e-wallet but your 918kaya balance has not been updated, try refreshing the page and wait a few minutes. Processing time can sometimes depend on network traffic. If the balance is still not credited after 15 minutes, contact 918kaya support via 24/7 live chat and provide proof of payment (screenshot or transaction receipt) for immediate review.
918kaya does not charge any processing fees for deposits. The full amount you transfer will be credited to your game account balance. However, some banks or e-wallet providers may charge a small fee according to their own policies — this is outside 918kaya's control. Check your payment provider's terms if you notice any unexpected charges.
918kaya supports the following deposit methods: Touch 'n Go eWallet, DuitNow, online banking via FPX (including major Malaysian banks), and cryptocurrency — USDT, BTC and ETH. All methods accept a minimum deposit of RM50. Choose the method most convenient for you and follow the instructions on the 918kaya deposit page.
Yes, 918kaya supports deposits via FPX (Financial Process Exchange) — Malaysia's recognised online banking payment system. Through FPX, you can pay directly from your bank account using your bank's internet banking portal or mobile app. Major Malaysian banks such as Maybank, CIMB, Public Bank, RHB, Hong Leong Bank and others that support FPX can be used. Select the "FPX" option on the 918kaya deposit page to proceed.
Log in to your 918kaya account, go to the deposit section, and select Touch 'n Go eWallet as your payment method. Enter the deposit amount (minimum RM50) and follow the on-screen instructions. You will be directed to the TNG app or portal to confirm the payment using your PIN or fingerprint. Once confirmed, your 918kaya account balance will be updated immediately.
Withdrawal
Withdrawals at 918kaya are typically processed within 10–45 minutes. Minimum withdrawal RM50 for all methods.
A "pending" status means your withdrawal request is being reviewed by the 918kaya finance team. Delays can occur if identity verification is incomplete, the account name does not match, or bonus wagering requirements have not been met. If the status remains "pending" for more than 45 minutes, contact our 24/7 support via live chat with your transaction number for a status update.
Generally, 918kaya recommends withdrawing to the same payment method used for your deposit — for example, if you deposited via Touch 'n Go eWallet, withdraw to the same TNG account. This is standard industry practice to prevent money laundering. If you need to change your withdrawal method, contact our support for guidance and approval before submitting a request.
Yes. 918kaya processes withdrawals seven days a week including Saturday, Sunday and public holidays. Processing time remains 10–45 minutes as usual. Withdrawals via cryptocurrency (USDT, BTC, ETH) do not depend on bank operating hours, so they are generally faster on weekends. FPX withdrawals may take slightly longer depending on the bank's system at that time.
The typical withdrawal time at 918kaya is 10 to 45 minutes after the request is approved. This applies to all supported payment methods. The actual time depends on the method chosen and network conditions at that time. If the funds have not been received after 45 minutes from the time of approval, please contact our support with your transaction receipt for follow-up.
Yes, winnings from the 918kaya welcome bonus can be withdrawn, but wagering requirements must be met first. The 200% welcome bonus (up to RM1,500) has a wagering requirement of 10 times the bonus value. For example: deposit RM100 → bonus RM200 → wagering requirement RM200 × 10 = RM2,000 must be reached before bonus winnings can be withdrawn. Once this requirement is met, withdrawals can be made as normal. Refer to the Terms & Conditions for full details.
The minimum withdrawal at 918kaya is RM50 for all payment methods — the same as the minimum deposit. This means you need at least RM50 in your eligible withdrawable balance (excluding bonus balance that has not met wagering requirements) before submitting a withdrawal request. No processing fees are charged for withdrawals at 918kaya.
Live Table Games
Live table games at 918kaya are hosted by real dealers via live stream. You can play baccarat, roulette, sic bo and a variety of other games at any time.
Betting limits at 918kaya live tables vary by table type and game provider. Generally, there are tables with lower betting limits suitable for new players, as well as VIP tables with higher limits for experienced players. The minimum and maximum limits are clearly displayed on each table before you join — check that information before sitting down to make sure it fits your budget.
In roulette at 918kaya, you can place various types of bets. Inside bets cover a single number, two adjacent numbers, three numbers in a row, four numbers in a square, and six numbers across two rows. Outside bets cover red or black, odd or even, low numbers (1–18) or high numbers (19–36), as well as dozen and column options. Payouts vary by bet type.
Baccarat is one of the most popular table games at 918kaya. The goal is straightforward: bet on whether the "Banker" hand, the "Player" hand, or a "Tie" will have a value closest to 9. Cards 10, Jack, Queen and King count as zero; Ace counts as 1; all other cards count at face value. If the total exceeds 9, only the second digit counts. Winners are paid 1:1, except Banker (minus a small commission) and Tie which pay higher.
Sic bo is a dice game originating from Asia and is very popular among Malaysian players at 918kaya. Three dice are shaken in a closed container, and you predict the outcome. Available bets include: Big or Small (total 11–17 or 4–10), odd or even, specific two-dice combinations, a single number appearing on one or more dice, and three of the same number (Triple). Each bet type carries a different payout ratio depending on its probability.
Yes, all live table games at 918kaya can be played through your mobile web browser without downloading any additional app. The 918kaya platform is optimised for mobile screens, so the game interface adjusts automatically to your screen size. You only need a stable internet connection to enjoy the real dealer live stream without interruption.
Still Have Other Questions?
The 918kaya support team is available every day, 24 hours a day via live chat and email in Bahasa Melayu and English. We are here to make sure your gaming experience runs smoothly.
This platform is for users aged 21 and above only. Refer to Responsible Gambling for more information.