918kaya Privacy Policy

1  Introduction and Policy Scope

This Privacy Policy is issued by 918kaya ("we", "platform") and applies to all individuals who register as members, browse our website at 918kaya.run, or use any services we provide. This platform operates under an international licence and complies with globally recognised data protection standards.

By registering an account or continuing to use the 918kaya platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to request account closure.

This policy covers all interaction channels including the website, live casino services, online slots, sports betting, and all financial transaction processes carried out through the 918kaya platform. This platform is intended exclusively for users aged 21 and above.

2  Information We Collect

918kaya collects personal information from various sources depending on how you interact with our platform:

A. Information You Provide Directly

• Full name as shown on your identity card or MyKad
• Date of birth for age verification purposes (21 and above)
• An active email address
• Mobile phone number
• Username and password you create yourself
• Bank account or e-wallet information for processing deposits and withdrawals
• Copy of identity document for account verification

B. Information Collected Automatically

• Device IP address when accessing the platform
• Type and version of web browser used
• Your device's operating system
• Pages visited and duration of visit
• Game interaction data including bets and winnings
• Login and logout session information
• Cookie data as described in Section 7

C. Information from Legitimate Third Parties

• Identity verification data from appointed KYC (Know Your Customer) service providers
• Fraud information from payment security monitoring networks
• Transaction records from payment processors such as FPX, DuitNow and Touch 'n Go

3  Purposes for Using Information

The personal information we collect is used solely for the following purposes:

• Creating and managing your member account on the 918kaya platform
• Processing deposits and withdrawals securely through supported payment methods
• Verifying member identity and age to comply with international licensing requirements
• Providing 24/7 customer support via live chat and email
• Sending important notifications related to your account, bonuses and promotions
• Detecting and preventing fraud, money laundering or platform abuse
• Complying with legal obligations and relevant regulatory body requirements
• Improving service quality and user experience based on anonymised aggregate data
• Managing VIP programmes and cashback bonuses offered to members

We do not use your information for third-party marketing purposes or sell your data to any other company. All data use is limited strictly to the scope of 918kaya's operations.

4  Disclosure to Third Parties

918kaya prioritises the confidentiality of member data. We do not sell, rent or disclose your personal information to external parties except in the following limited circumstances:

Appointed Service Providers

We work with selected third-party service providers to carry out specific functions such as payment processing, identity verification and technical infrastructure. All such providers are bound by strict confidentiality agreements and are only permitted to access data required for their assigned tasks.

Legal and Regulatory Requirements

918kaya may be required to disclose certain information when compelled by a court order, regulatory body directive, or valid legal requirement. In all such cases, we will only disclose the minimum information necessary.

Business Transfers

In the event of any merger, acquisition or transfer of platform assets, member information may be transferred to the successor party. You will be notified in advance of any such changes and your right to withdraw will be respected.

5  Data Security and Storage

918kaya implements comprehensive technical and organisational security measures to protect member personal information from unauthorised access, loss, destruction or disclosure:

• 256-bit SSL encryption for all communication between your browser and our servers
• Password storage using one-way hashing techniques that cannot be decrypted
• Continuous around-the-clock security system monitoring
• Strict internal access controls — only authorised staff may access sensitive data
• Regular security audits by independent information security teams
• Active intrusion detection and incident response systems

Your personal information is retained for as long as necessary to fulfil the original purpose of collection, or for the minimum period required by law. Once data is no longer needed, it will be securely deleted in accordance with industry-standard procedures.

Financial transaction records may be retained for a longer period to comply with audit and reporting requirements under the international licence we hold. This is standard practice in the licensed online gambling industry.

6  Member Rights Regarding Data

As a 918kaya member, you have the following rights concerning your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you at any time. Such requests will be processed within a reasonable timeframe.

Right to Correction

If the information we hold is inaccurate or outdated, you have the right to request a correction. Please contact our customer support team to update your account profile.

Right to Deletion

You may request the deletion of your personal information, subject to legal obligations that prevent immediate deletion (such as financial transaction records required by law).

Right to Object to Processing

You have the right to object to the processing of your data for certain purposes, such as marketing communications. An unsubscribe option is available in every email we send.

Right to Data Portability

In certain circumstances, you may request a copy of your data in a machine-readable format for transfer to another service provider.

To exercise any of the rights above, please contact the 918kaya support team via live chat or send an email to [email protected]. We will respond to your request within a reasonable time.

7  Cookies and Tracking Technologies

918kaya uses cookies and similar tracking technologies to improve user experience and collect analytical data. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies: Collect information about how members use the platform for improvement purposes. All data is collected anonymously.
• Functional Cookies: Save your personal preferences such as language, display settings, and game preferences for future convenience.
• Security Cookies: Help us detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser settings. Disabling certain cookies may affect some platform functions. For more information, refer to the help documentation of your web browser.

8  Changes to the Privacy Policy

918kaya reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or technology developments. Any material changes will:

• Be clearly displayed on this Privacy Policy page along with the new effective date
• Be communicated to members via the email registered in our system
• Be given a reasonable notice period before taking effect, except for changes required by law

Your continued use of the 918kaya platform after the effective date of any changes is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of our latest privacy practices.

9  Contact Us

For any enquiries, complaints, or requests relating to this Privacy Policy or the handling of your personal data by 918kaya, please contact us through the following channels:

• 24/7 live chat via the 918kaya platform — the fastest way to get an immediate response
• Email: [email protected] — for written enquiries that require documentation

The 918kaya support team operates around the clock and is able to communicate in both Malay and English. We aim to respond to all privacy-related enquiries accurately and thoroughly.

For formal complaints regarding personal data handling that cannot be resolved directly with us, you may refer to the relevant regulatory authority in your country.